We're Here to Help
Get fast, friendly support from our expert team. Choose how you'd like to reach us.
Email Support
Get detailed help via email. We respond within 24 hours.
support@modelix.ai
Live Chat
Chat with our support team in real-time during business hours.
Available 9 AM - 6 PM EST
Phone Support
Call our support team for urgent issues.
+1 (555) 123-4567
Documentation
Browse our comprehensive guides and documentation.
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Response Time
24 Hours
Support Team
24/7 Active
FAQ Coverage
500+ Topics
Frequently Asked Questions
What is the response time for support requests?+
We aim to respond to all support inquiries within 24 hours. For urgent issues, please use our phone support line.
Is support included in all plans?+
Yes, all plans include email support. Live chat and phone support are available for PRO-AI and SUPER-AI plans.
Do you offer training or onboarding?+
Yes! We offer personalized onboarding for SUPER-AI customers and group training sessions. Contact support to arrange.
How can I report a bug?+
Please email support@modelix.ai with details about the issue, including screenshots if possible. We take all bug reports seriously.
Can I request a feature?+
Absolutely! We love hearing from our users. Send feature requests to support@modelix.ai or use our in-app feedback form.
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